WHY CHOOSE US FOR YOUR E-JUICE?
We are a true one-stop-shop for Cut’s Ice e-liquid brands, that’s T-Juice, Rude Oil, Halcyon Haze and 13 Sins all available on a single order rather than visiting 4 different websites and paying for multiple postage costs. There are hundreds, if not thousands of vendors around the world who offer e-liquids so why choose eJuice Lab? We could tell you that the e-juices we have are the best in the world (well we think they are) but rather than offering words we prefer to offer action. We actively support your vaping experience, ensuring you have the flavours and nicotine strengths that you need. Every customer is given the same high standard of customer service that we ourselves want to receive.
EARN WHEN YOU REGISTER, SPEND AND REVIEW
Here at eJuice Lab we want you to get the very most out of your vaping experience and we want to reward your customer loyalty. We have been running our Loyalty Points scheme for 3 years now. This enables you to earn discounts for registering as a customer, writing product reviews and buying from the website. 20/05/2017: With our sincere regret, the Loyalty Point Scheme has been withdrawn due to TPD legislation.
We want you to enjoy the ultimate vaping experience however we don’t want you to over-pay for the privilege of doing so. We source the top products for your enjoyment and ensure that they remain affordable. We will, from time to time, offer price reductions usually announced on our social media accounts.
FAST DISPATCH AND DELIVERY
We understand that when you order anything from us that you want it to be delivered sooner rather than later. We endeavour to get all orders we receive by 2pm sent out the very same day by first class post. Sometimes this may not be possible but we will inform you if that is the case so you are not left wondering where your e-juices are. Also, for orders over £50 in value, there is no charge for UK shipping and these “free-shipping”orders are sent by either Royal Mail First Class post or Royal Mail Tracked 24 as a guarantee of delivery. Other postage rates are offered for international customers too.
GREAT CUSTOMER SUPPORT
We absolutely detest poor quality customer service. We hate experiencing it ourselves and so we ensure that our customers are never exposed to the same when dealing with us. When dealing with eJuice Lab, you will know that we are on hand to help with any questions or issues that you may have and that we take ownership of any problems that may arise. You, our customers, are are number 1 priority. It is not an option for us to offer less than 100% commitment to delivering the ultimate customer experience.
The e-liquid market is a fairly new one but it is growing extremely fast. We supply e-juices from Cuts Ice Ltd, one of the largest (if not THE largest) e-liquid manufacturers in Europe. We have pulled all their different brands together into one marketplace and pride ourselves in knowing what every flavour tastes and vapes like. All the e-liquids are independently tested and will be compliant with any and all legal regulations. We have direct access to their team at all levels (MD included!).
CUSTOMER ORIENTATED SHOPPING
Our website and all of our services have been designed with you, the customer, in mind. We offer a customer-orientated shopping experience each and every time, with a clean and easy to use website, transparent pricing and our support is on hand whenever you need it. We believe that our customers deserve this type of shopping experience and therefore are committed to an ongoing process of constant review of our practices and designs so that your experience remains the very best that it can be, every time.
Because we have all our orders fulfilled direct by Cuts Ice, the e-juices you will receive are guaranteed to be at their freshest and ready to vape. You won’t receive any bottles from the back of the shelf from us, just freshly steeped e-liquids ready for you to enjoy.
We promise to offer you the very best e-juices at the lowest prices we are enabled to, to help you with any customer service issues that may arise in a timely manner and to keep you informed of any changes that may be required before they happen. You are our number 1 priority.